FAQ
Questions, answered.
Straightforward answers about what to expect. If your question is not here, call 786-356-1322 or email the practice.
Your first visit
What happens during a consultation?
Your consultation is a personal evaluation with Ivonne. You will talk about your health history, current concerns, past efforts, and goals. Ivonne will ask questions to understand the full picture, explain what she is thinking, and discuss possible next steps with you.
What should I know before my first appointment?
It can help to think ahead about your goals and any questions you would like to ask. Having a list of your current medications and relevant health history on hand can also make the conversation more productive. Once you book, Jane will email you a confirmation. Please complete your consent forms and upload any recent labs before your visit.
Who will I see?
You will see Ivonne L. Castillo, MSN, APRN, FNP-BC, the family nurse practitioner who leads ILC Wellness. Learn more about Ivonne.
Medical weight management
Who might benefit from medical weight management?
Medical weight management is designed for adults who want clinical guidance with their weight and related health goals. It can be especially helpful if you have tried on your own and want a structured plan that takes your medical history into account.
Whether a particular approach is appropriate for you is determined during your evaluation.
Is everyone a candidate for every treatment?
No. Treatment options are not right for everyone, and eligibility depends on your individual health. Your evaluation looks at your medical history, current medications, and goals before any recommendation is made. If an approach is not a good fit for you, Ivonne will tell you and explain why.
How is safety considered in my care?
Safety is part of every decision. Before recommending anything, Ivonne reviews your health history, existing conditions, and current medications, and talks with you about the possible benefits and risks of each option. Follow-up visits are a chance to check how you are doing and adjust your plan if needed.
Please share your full health history and any medications or supplements you take, and let the practice know about any changes.
What is involved in a personalized care plan?
Your plan is based on your evaluation and what you want to achieve. It may include guidance on everyday habits and other recommendations Ivonne considers appropriate for you. Every part of the plan is explained, and you decide together how to move forward.
How are treatment decisions made?
Decisions are made together. Ivonne considers your health history, current health, preferences, and goals, then explains the options and their reasoning. You will never be pressured into a plan you do not understand or feel comfortable with.
Can you guarantee results?
No. Every person responds differently, and responsible care does not promise specific outcomes. What you can expect is honest guidance, a plan designed for you, and ongoing support as you work toward your goals.
What should I expect from follow-up visits?
Follow-up visits are a chance to review how things are going, talk through challenges, ask questions, and adjust your plan. How often you return depends on your plan and what you and Ivonne decide together.
Booking and practical details
How do I book?
Book online any time through Jane, the practice’s scheduling system. Visit Book a consultation to choose a time, or call 786-356-1322.
Are visits in person, by video, or by phone?
ILC Wellness is a fully remote practice. Consultations and follow-ups take place by telehealth video visit or by phone, so you can meet with Ivonne from home. Choose your visit type when you book.
Can I reach Ivonne between visits?
Yes. Patients in medical weight management have concierge-style access to Ivonne between visits for questions about their plan. This is not an emergency service; if you are experiencing a medical emergency, call 911.
How much does a visit cost?
For current rates, please call 786-356-1322 or email npivonne@gmail.com.
Do you accept insurance?
ILC Wellness is a self-pay practice. If you would like to seek reimbursement, Ivonne can provide a superbill, an itemized receipt you can submit to your insurance company. Whether you are reimbursed depends on your plan, so please check with your insurer first.
How do I change or cancel an appointment?
You can manage your appointment through your Jane account or the links in your booking confirmation. You can also call the practice at 786-356-1322.
Can I email health questions?
Please do not send symptoms, diagnoses, medications, or other personal health details by email, since regular email is not a secure channel. Save health questions for your appointment, or call the practice.
What should I do in an emergency?
ILC Wellness does not provide emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Still have questions?
Ask Ivonne directly. Your consultation is the best place to talk through what is right for you.